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Everything you need to start, manage and succeed with online ordering & reservations


Allow customers to easily place a pickup order for immediate collection or at a later time within your opening hours


Order for delivery within a certain range of your store location or within designated zones

 Dine-In & Room Service

Customers can place orders directly from their table with optional password protection. Use with QR codes or NFC tags to improve the experience

 Table Bookings & Reservations

Customers can request a table booking online and stay updated on the status of their booking via e-mail updates

 Order History

Logged in customers can easily view their order history and re-order the same items with ease

 Express Checkout

Customers can easily re-order as all their checkout and delivery information is saved for future orders

 Guest & Customer Checkout

Customers can checkout as guests or login via email, Facebook or Google. All customer information is tracked for your use including guests through matching their checkout details

 Real-Time Order Receipt

Customers get a unique web URL as their receipt once an order is placed. They can view changes to their order status in real-time as you update it through the management interface

 Customer E-Mail Receipt

All customers will receive an e-mail notification confirming their order was placed along with a PDF receipt for reference

 QR Code & NFC Ordering

Dine-in orders can be initiated by scanning a QR code or tapping an NFC tag to automatically bring up your website with the table/room numbered entered and ready to order

 Accept Orders Anytime

Customers can place orders which are due immediately or for a later time within your designated opening hours. Set multiple opening and closing times per day

 Order Statuses

Track the fulfillment of orders with built-in order statuses. Customers are notified in real-time whenever you update an order

 Automated Statuses

Automatically update order statuses based on the amount of time that has passed since the order was placed. Useful if you have a large volume of orders

 Automated Wait Times

Accurately determine order wait times for every order type to improve your customer experience

 Automatically Apply Promos

A promo code can be automatically applied to a customers cart if they meet the requirements defined by the promo

 Built-In Age Verifications

Enable age restriction to allow registered customers to submit their ID for approval by your staff

 Age Restricted Menus

Only approved customers can order from age-restricted menus. Perfect for use in bars or clubs

 Responsive & Mobile Friendly

Designed to look great, work smoothly and provide a great ordering experience across all devices such as phones, tablets and desktops

 Showcase Your Menus & Information

Display all your menus, dishes and business information in a way that’s easily accessible to all your customers

 SEO Friendly

Get discovered by search engines easily by customizing your page title and meta tags for maximum search engine visibility

 Built-In Contact Form

Customers can easily reach you by sending you an e-mail directly from the contact form embedded in your online store

 Embedded Maps

A map of your store location is embedded into your website for customers to help customers easily locate you

 Custom Domain Support

Easily connect your own custom domain name to your online ordering website or landing page for a better user experience

 SSL Secured

Our servers will automatically generate and manage your SSL certificate for your website to enable HTTPS security

 Online Admin Dashboard

Log in to your online admin dashboard to easily manage all your orders, bookings and business information

 Accessible On All Devices

The online management interface is designed to work well on all devices and is even perfect to set up in-store on a tablet

 Staff Accounts

Create restricted staff accounts with custom login and password. Restrict accounts to only particular actions to prevent unauthorized access

 Real-Time Order Management

Manage orders in real-time without page reloads through the order management interface. Orders will automatically be highlighted on the interface as they come through

 Email, Audio & Device Notifications

Automatically receive an email and device notification every time a new order is placed. Customise audio notification duration, sounds and play until confirmed

 Easy To Use

Every feature and setting is fully documented and explained alongside the option. This way you can easily understand how everything works as you progress

 Perfect For In-Store Setup

Set up the order management interface in-store on a tablet or PC for staff to use and manage new orders

 Sales Reports

Understand your trends with our extensive sales report that shows you all your key performance metrics

 Export All Your Data

Your data is yours. Everything from orders, bookings and customers can easily be exported to CSV / Excel format for use with 3rd party applications

 Multiple Menus With Conditions

Create any number of menus segmented by store locations and a variety of conditions such as order types, dates and times. E.g. create a lunch menu, pickup menu or pre-order only menu

 Advanced Dish Customization

Create a variety of customizable options for each dish. E.g. meat types, optional sauces, pizza toppings, build your own dishes and more

 Combo Dishes & Meals

Create dishes that require customers to select a combination of dishes. This can be used to create combos and meals such as choose 3 pizzas and a drink

 Fixed or Variable Combo Pricing

Set a fixed price for a combo dish or add variable dish prices based on the price of the different items that make up the combo

 Dish Statuses

Flag dishes as out of stock or not available for ordering on a per location basis. You can also hide dishes from your menu

 Dish Tags

Create fully customizable dish tags with a unique color and icon to represent things such as gluten-free, vegan, spicy, etc.

Easy Order Management

Using our real-time order management interface, your staff can get a birds eye view of every pending order and easily keep track of what needs to be prepared next

Automated receipt printing to unlimited printers

Automatically print new orders whenever they are placed with a less than 10 second delay.

Customizable e-mail, audio and device notifications

Automatically receive an email and device notification every time a new order is placed. Customise audio notification duration, sounds and play until confirmed

Order events log to maintain staff accountability

Understand your trends with our extensive sales report that shows you all your key performance metrics

One System To Rule Them All

Why struggle with numerous different systems. CloudWaitress streamlines your restaurant’s digital requirements into one easy to use system. With one platform, you can accept and manage every type of online order


Order for collection directly in-store either due immediately or at a later time


Order delivery to a specific address within your pre-configured rules and zones


Order directly from your table by selecting your table number or scanning the QR code


Request a table booking at a later date with e-mail confirmations to keep updated

Ready to Get Started?

Take control of your online presence and start accepting online orders today.